Refund & Cancellation Policy

Nanga Madhuvae provides an online matrimonial platform that enables eligible users to create profiles, discover potential matches, communicate with other users, and use other features made available under the selected membership or service plan.

Payment for a membership or service provides access to the features and duration specified for that particular plan. Nanga Madhuvae does not guarantee that a user will find a suitable match, receive responses from other users, proceed to marriage, or achieve any particular matrimonial outcome.

Accordingly, failure to find a suitable match or failure to receive responses from other users does not, by itself, qualify for a refund.

A refund may be considered in the following circumstances:

1. a.The same transaction was charged more than once due to a duplicate payment.
2. b.The payment was successfully deducted from the user’s account, but the purchased membership or service was not activated due to a technical or payment-processing issue attributable to Nanga Madhuvae.
3. c.Nanga Madhuvae is unable to provide a substantial part of the paid service that was advertised or agreed to be provided, subject to applicable law.
4. d.The user was charged for a service that was materially different from the service described at the time of purchase.
5. e.Any other circumstance in which a refund is required under applicable law.

Subject to applicable law, a refund will generally not be provided solely because:

1. a.The user did not find a suitable match.
2. b.Other users did not respond to the user’s requests or messages.
3. c.The user changed their mind after purchasing a membership.
4. d.The user did not use the membership or platform during the membership period.
5. e.The user did not receive the number or type of matches they expected.
6. f.The user decided not to continue using the platform after the membership was activated.
7. g.The user’s account was suspended or terminated because of a violation of Nanga Madhuvae’s Terms of Use, Community Guidelines, or other applicable policies.

If an account is suspended or terminated because the user has violated the Terms of Use, provided false information, engaged in fraudulent activity, misused the platform, harassed another user, or otherwise violated applicable policies, the user will generally not be entitled to a refund, subject to applicable law.

A user who believes they are eligible for a refund may contact Nanga Madhuvae through:

The refund request should include:

• –Registered mobile number/email address
• –Transaction ID or payment reference
• –Date of payment
• –Amount paid
• –Reason for requesting the refund
• –Any relevant supporting information

Nanga Madhuvae may request additional information reasonably necessary to verify the transaction and assess the request.

If a refund is approved, the refund will generally be processed through the original payment method or through another method permitted by the applicable payment service provider.

The time taken for the refunded amount to appear in the user’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.

Where applicable, payment gateway or transaction charges may be treated in accordance with the terms of the relevant payment service provider and applicable law.

No amount will be deducted from a refund where such deduction is prohibited by applicable law.

Users may contact Nanga Madhuvae to request cancellation of their membership or service where cancellation is available under the applicable plan.

Cancellation of a membership does not automatically entitle the user to a refund. Refund eligibility will be determined in accordance with this policy and applicable law.

Nanga Madhuvae may update this Refund and Cancellation Policy from time to time. Any updated version will be made available through the Platform with the revised effective date.

This Refund and Cancellation Policy shall be governed by the applicable laws of India. Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law.